Terms and Conditions

1. Company Identity

This website and online store is operated by:

Throughout these Terms and Conditions, "Elevate Rope," "we," "us," and "our" refer to ELEVATE ROPE. "You," "your," and "user" refer to the individual or entity accessing or using our website and services.

2. Definitions

For the purposes of these Terms and Conditions:

• "Website" means elevaterope.com and all associated pages, subdomains, and mobile applications.
• "Service" means all services, features, content, and products available through the Website.
• "Products" means jump ropes, accessories, and any other physical or digital goods offered for sale on the Website.
• "Content" means text, images, videos, graphics, audio, software, code, and any other materials available on the Website.
• "User Content" means any content, including comments, reviews, feedback, or other submissions provided by users.
• "Account" means the user account created to access certain features of the Service.

3. Acceptance of Terms

By accessing, browsing, or using our Website, or by purchasing any products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and any other policies referenced herein.

If you do not agree to these Terms and Conditions in their entirety, you must immediately cease using our Website and Services.

We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time by posting updates on this page. Your continued use of the Website following any changes constitutes acceptance of those changes. It is your responsibility to review these Terms and Conditions periodically.

4. Eligibility and Account Registration

4.1 Age Requirement

You must be at least 18 years of age, or the age of legal majority in your jurisdiction (whichever is greater), to use our Website, create an account, or make purchases. If you are under 18, you may only use our Website with the involvement and consent of a parent or legal guardian.

4.2 Account Registration

To access certain features or make purchases, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your account password
• Accept responsibility for all activities that occur under your account
• Immediately notify us of any unauthorized use of your account

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including but not limited to situations where we believe there has been a violation of these Terms and Conditions.

5. Products and Services

5.1 Product Descriptions

We make every effort to display accurate product descriptions, specifications, colors, and images. However, we do not warrant that product descriptions, colors, images, or other content available on the Website is accurate, complete, reliable, current, or error-free.

We cannot guarantee that your device's display of any color, texture, or material will accurately reflect the actual product. Product dimensions, weights, and specifications are approximate.

5.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at any time. Certain products may be available exclusively online with limited quantities.

In the event that a product is listed at an incorrect price or with incorrect information due to an error, we reserve the right to refuse or cancel any orders for that product, whether or not the order has been confirmed and your payment processed.

5.3 Product Use and Safety

Our products are designed for fitness and recreational use. You acknowledge and agree that:

• You will use products only for their intended purpose
• You assume all risks associated with the use of our products
• You will follow all safety guidelines and instructions provided
• You should consult with a healthcare provider before beginning any new fitness program
• We are not responsible for injuries resulting from misuse, improper use, or failure to follow safety instructions

6. Pricing and Payment

6.1 Pricing

All prices are displayed in the currency shown on the Website (EUR, USD, GBP, CAD, or AUD) and are subject to change without notice. Prices include VAT where applicable for EU customers. Prices do not include shipping costs unless explicitly stated.

We reserve the right to modify product prices at any time. However, price changes will not affect orders that have already been confirmed.

6.2 Payment Methods

We accept various payment methods including credit cards, debit cards, PayPal, and other payment processors as indicated at checkout. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method
• The payment information you provide is accurate and complete
• You will pay all charges incurred using your payment method

6.3 Payment Security

Payment processing is handled securely through third-party payment processors. We do not store complete credit card information on our servers. All payment information is encrypted during transmission.

6.4 Taxes and Duties

For EU customers, VAT is included in the displayed price. For international orders outside the EU, you are responsible for all customs duties, import taxes, and any other fees charged by your country. These fees are not included in our product prices or shipping costs.

7. Orders and Order Acceptance

7.1 Order Placement

When you place an order, you are making an offer to purchase products subject to these Terms and Conditions. All orders are subject to acceptance by us.

7.2 Order Confirmation

After placing an order, you will receive an email confirmation. This confirmation does not constitute our acceptance of your order; it is merely an acknowledgment that we have received your order. We reserve the right to accept or decline your order for any reason.

A contract between you and Elevate Rope is formed only when we dispatch the products to you and send a shipping confirmation email.

7.3 Order Limitations

We reserve the right to:

• Limit quantities per person, household, or order
• Refuse orders from dealers, resellers, or distributors
• Cancel orders that appear fraudulent or suspicious
• Refuse service to anyone at any time for any reason

7.4 Order Cancellation by Us

We may cancel your order if:

• Products are unavailable
• Pricing or product information is incorrect
• Payment cannot be processed
• We suspect fraud or unauthorized activity
• There is a violation of these Terms and Conditions

If we cancel your order after payment has been processed, we will issue a full refund to your original payment method.

8. Shipping and Delivery

8.1 Processing Time

Orders are typically processed within 0-2 business days (Monday-Friday, excluding public holidays). Orders placed after 2:00 PM CET may be processed the next business day.

8.2 Shipping Times

Delivery times vary by destination and are estimates only. We are not responsible for delays caused by customs, carrier issues, weather, or other circumstances beyond our control. For detailed shipping information, please refer to our Shipping Policy.

8.3 Shipping Address

You are responsible for providing accurate and complete shipping information. We are not responsible for delivery failures or delays due to incorrect or incomplete addresses provided by you.

8.4 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or damaged packages once they have been delivered to the carrier.

8.5 International Shipping

For international orders, you are responsible for all customs duties, import taxes, and fees. These charges are not included in our prices or shipping costs and must be paid by you upon delivery.

9. Returns and Refunds

9.1 Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return products within 90 days of delivery for a refund, subject to our Return Policy.

9.2 Return Conditions

To be eligible for a return:

• Products must be unused, undamaged, and in original packaging
• Products must be returned within 90 days of delivery
• You must contact us at support@elevaterope.com to initiate a return
• Return shipping costs are your responsibility unless the product is defective or we made an error

9.3 Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including but not limited to opened or used products, custom or personalized products, or products marked as final sale.

9.4 Refund Process

Once we receive and inspect your return, we will process your refund to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error or a defective product.

9.5 90-Day Product Warranty

All products are covered by our 90-day warranty against defects in materials and workmanship. If your product breaks or becomes defective within 90 days of delivery due to manufacturing defects, we will provide a free replacement at no cost to you, including shipping.

9.6 Warranty Claims

To make a warranty claim:

• Contact us at support@elevaterope.com within 90 days of delivery
• Provide photos or description of the defect
• Provide your order number and proof of purchase

The warranty does not cover normal wear and tear, misuse, abuse, accidents, or damage from improper use or failure to follow product instructions.

9.7 Defective or Damaged Products on Arrival

If you receive a defective or damaged product, please contact us immediately with photos. We will provide a free replacement or full refund, including return shipping costs.

10. Intellectual Property Rights

10.1 Ownership

All content on the Website, including but not limited to text, graphics, logos, images, videos, audio clips, digital downloads, data compilations, and software, is the property of Elevate Rope or our licensors and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

10.2 Trademarks

The Elevate Rope name, logo, and all related product and service names, design marks, and slogans are trademarks or registered trademarks of Elevate Rope. You may not use these marks without our prior written permission.

10.3 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes. This license does not include:

• Any resale or commercial use of the Website or its content
• Collection or use of product listings, descriptions, or prices
• Any derivative use of the Website or its content
• Any downloading or copying of account information
• Any use of data mining, robots, or similar data gathering tools

10.4 Prohibited Uses

You may not:

• Reproduce, duplicate, copy, sell, or exploit any portion of the Website without our express written permission
• Use our trademarks, logos, or branding without authorization
• Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information
• Reverse engineer, decompile, or disassemble any software or technology used on the Website

11. User Conduct and Prohibited Uses

11.1 Acceptable Use

You agree to use the Website only for lawful purposes and in accordance with these Terms and Conditions. You agree not to use the Website:

• In any way that violates any applicable federal, state, local, or international law or regulation
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website
• To impersonate or attempt to impersonate Elevate Rope, an Elevate Rope employee, another user, or any other person or entity
• In any way that could damage, disable, overburden, or impair the Website

11.2 Prohibited Activities

You are specifically prohibited from:

• Using the Website for any illegal or unauthorized purpose
• Attempting to bypass any security features
• Engaging in any automated use of the system, such as scraping or using bots
• Interfering with or disrupting the Website or servers or networks connected to the Website
• Attempting to gain unauthorized access to any portion of the Website
• Uploading or transmitting viruses, malware, or any malicious code
• Collecting or tracking personal information of other users
• Using the Website to transmit spam or unsolicited communications
• Engaging in any activity that could harm minors

11.3 User Content

If you submit reviews, comments, feedback, or other content ("User Content"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such content in any media.

You represent and warrant that your User Content:

• Is accurate and not misleading
• Does not violate any third-party rights
• Does not contain defamatory, offensive, or illegal material
• Does not contain viruses or malicious code

We reserve the right to remove or edit any User Content at our sole discretion without notice.

12. SMS/Text Messaging Terms

12.1 Consent to Receive Messages

By providing your mobile phone number and opting in to our SMS/text messaging service, you consent to receive recurring marketing and transactional text messages from Elevate Rope, including order updates, promotional offers, and cart reminders.

12.2 Message Frequency and Costs

Message frequency varies. Message and data rates may apply based on your mobile carrier's plan. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider.

12.3 Opt-Out

You can opt out at any time by texting "STOP" to any message or by contacting us at support@elevaterope.com. After opting out, you will receive one final confirmation message.

12.4 Help and Support

For help, text "HELP" to any message or contact us at support@elevaterope.com or +31 6 12593028.

12.5 No Liability for Carrier Issues

We are not responsible for delayed, failed, or misdirected text messages. Mobile carriers are not liable for delayed or undelivered messages.

13. Privacy and Personal Data

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

By using our Website, you consent to our collection and use of personal information as described in our Privacy Policy. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

For EU residents, you have specific rights regarding your personal data, including the right to access, correct, delete, or restrict processing of your data. To exercise these rights, please contact us at support@elevaterope.com.

14. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Elevate Rope. We provide these links for your convenience only.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Elevate Rope shall not be responsible or liable for any damage or loss caused by or in connection with your use of any third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

15. Disclaimers and Warranties

15.1 Website "As Is"

THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, ELEVATE ROPE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Title
• Accuracy, reliability, or completeness of content

15.2 No Guarantee of Results

We do not warrant that:

• The Website will be uninterrupted, secure, or error-free
• Defects will be corrected
• The Website is free of viruses or harmful components
• Results from using the Website will meet your expectations
• Any products will achieve specific fitness or performance results

15.3 Product Warranties

Products are warranted to be free from defects in materials and workmanship for 90 days from date of delivery. If your product breaks or becomes defective within 90 days due to manufacturing defects, we will provide a free replacement, including shipping costs.

This warranty does not cover normal wear and tear, misuse, abuse, accidents, or damage resulting from failure to follow product instructions or safety guidelines.

To make a warranty claim, contact us at support@elevaterope.com with photos and your order number within 90 days of delivery.

15.4 Health and Fitness Disclaimer

Our products are designed for fitness use. However, we make no warranties regarding fitness results. You should consult with a healthcare provider before beginning any fitness program. Use of our products is at your own risk.

16. Limitation of Liability

16.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ELEVATE ROPE, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Lost profits or revenue
• Lost data or business opportunities
• Cost of substitute goods or services
• Personal injury or property damage
• Loss of use or enjoyment

This limitation applies whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

16.2 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE WEBSITE, PRODUCTS, OR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR €100, WHICHEVER IS GREATER.

16.3 Basis of the Bargain

You acknowledge that these limitations of liability are a fundamental part of the basis of the bargain between you and Elevate Rope, and that we would not provide the Website or products without these limitations.

16.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Elevate Rope, our parent company, subsidiaries, affiliates, officers, directors, employees, agents, partners, suppliers, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of or access to the Website or Services
• Your violation of these Terms and Conditions
• Your violation of any third-party right, including intellectual property, privacy, or other proprietary rights
• Any User Content you submit or transmit
• Your misuse of products or failure to follow safety instructions
• Any claim that your User Content caused damage to a third party

This indemnification obligation will survive termination of these Terms and Conditions and your use of the Website.

18. Dispute Resolution

18.1 Informal Resolution

If you have any dispute with us, you agree to first contact us at support@elevaterope.com and attempt to resolve the dispute informally. We will work with you in good faith to resolve any issues.

18.2 Mediation

If we cannot resolve a dispute through informal negotiation within 30 days, either party may submit the dispute to mediation before resorting to litigation or arbitration.

18.3 Arbitration

Any disputes that cannot be resolved through mediation may be resolved through binding arbitration in accordance with the rules of the Dutch Arbitration Institute (Nederlands Arbitrage Instituut), with proceedings conducted in English in The Netherlands.

18.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

18.5 EU Online Dispute Resolution

For EU consumers, the European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr/. However, we are not obligated to participate in alternative dispute resolution proceedings.

19. Modifications to Terms and Services

19.1 Right to Modify

We reserve the right to modify, suspend, or discontinue any aspect of the Website or Services at any time without notice or liability.

19.2 Changes to Terms

We may update these Terms and Conditions at any time by posting the updated version on this page with a new "Last Updated" date. We may also notify you via email or through a notice on the Website.

19.3 Your Acceptance

Your continued use of the Website following any changes constitutes your acceptance of the new Terms and Conditions. If you do not agree to the modified terms, you must stop using the Website.

19.4 Material Changes

For material changes that significantly affect your rights, we will provide at least 30 days' notice before the changes take effect.

20. Termination

20.1 Termination by You

You may terminate your account and cease using our Services at any time by contacting us at support@elevaterope.com.

20.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Website at any time, with or without notice, for any reason, including if we believe you have violated these Terms and Conditions.

20.3 Effect of Termination

Upon termination:

• Your right to use the Website will immediately cease
• You remain liable for all outstanding obligations, including pending orders and payments
• Provisions that by their nature should survive termination will survive, including warranties, disclaimers, limitations of liability, and dispute resolution

20.4 No Refunds Upon Termination

If your account is terminated for violation of these Terms and Conditions, you are not entitled to a refund of any amounts paid.

21. Governing Law and Jurisdiction

21.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of The Netherlands, without regard to its conflict of law provisions.

21.2 Jurisdiction

Subject to the dispute resolution provisions above, the courts of Rotterdam, The Netherlands shall have exclusive jurisdiction over any disputes arising from or relating to these Terms and Conditions or your use of the Website.

21.3 EU Consumer Rights

If you are a consumer resident in the European Union, you benefit from mandatory consumer protection provisions under EU law. Nothing in these Terms and Conditions affects your statutory rights as a consumer.

21.4 International Users

If you access the Website from outside The Netherlands, you do so at your own risk and are responsible for compliance with local laws.

22. General Provisions

22.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and Elevate Rope regarding your use of the Website and supersede all prior agreements and understandings.

22.2 Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

22.3 No Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Elevate Rope.

22.4 Assignment

You may not assign or transfer these Terms and Conditions or any rights granted hereunder without our prior written consent. We may assign these Terms and Conditions at any time without notice or consent.

22.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

22.6 Headings

The headings in these Terms and Conditions are for convenience only and have no legal or contractual effect.

22.7 Language

These Terms and Conditions are written in English. Any translations provided are for convenience only. In the event of any inconsistency, the English version shall prevail.

22.8 Electronic Communications

By using the Website, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

23. Contact Information

If you have any questions, concerns, or complaints about these Terms and Conditions or our Services, please contact us: