Effective Date: 25-04-2025
Elevate Rope ("we," "us," or "our") operates the website www.elevaterope.com (the "Site"). This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal data when you use our Site and services, including email and SMS communications, and informs you of your privacy rights and how the law protects you.
1. Data Controller
Elevate Rope
- Address: Daltonstraat 17A, 3316 GD Dordrecht, Netherlands
- Phone Number: +31 6 12593028
- Email: support@elevaterope.com
2. Types of Data Collected
We collect various types of personal data to provide and improve our services:
- Personal Identification Information: Name, email address, phone number, postal address.
- Communication Preferences: Your preferences regarding receiving marketing communications via email and SMS.
- Usage Data: Information on how you use our Site, including your IP address, browser type, pages visited, and time spent on pages.
- Device Information: Details about the device you use to access our Site.
- Tracking Technologies: Cookies and similar technologies to track activity on our Site.
3. SMS Data Collection and Usage
If you opt-in to receive SMS communications from us, we collect and process your mobile phone number and related preferences. SMS communications may include:
- Order confirmations and updates
- Promotional offers and marketing messages
- Customer service communications
Consent: We require your explicit consent to send you SMS messages. You can opt-out at any time by following the instructions provided in our messages or by contacting us directly.
Data Sharing: We do not share your SMS data with third parties for their marketing purposes. However, we may use third-party service providers to facilitate our SMS communications, who are obligated to protect your data.
4. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:
- Consent: When you have given us explicit permission to process your data.
- Contractual Necessity: To fulfill a contract with you, such as processing orders.
- Legal Obligation: To comply with legal requirements.
- Legitimate Interests: For purposes such as improving our services, provided these interests are not overridden by your rights.
5. Data Retention
We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy. This includes:
- Marketing Communications: Until you withdraw your consent.
- Transactional Data: As required by law for tax and accounting purposes.
- Usage Data: For internal analysis purposes, typically retained for a shorter period.
6. Data Sharing and Disclosure
We may share your personal data with:
- Service Providers: Third parties who assist in operating our Site and services.
- Legal Authorities: When required by law or to protect our rights.
- Business Transfers: In connection with mergers, acquisitions, or asset sales.
All third parties are obligated to protect your data and use it only for the purposes specified.
7. International Data Transfers
Your information, including personal data, may be transferred to and maintained on servers located outside your jurisdiction. We ensure that such transfers comply with applicable data protection laws and that your data remains protected.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to your personal data.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Objection: Object to the processing of your data.
- Restriction: Request restriction of processing.
- Data Portability: Request transfer of your data to another service provider.
- Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us at support@elevaterope.com.
9. Security of Your Data
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.
11. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
This Privacy Policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.
