💬 FAQ’s — Everything You Need to Know Before You Jump

We get it—when you're training hard, you don't have time to guess. Whether you're choosing your first rope or upgrading your setup, this is where clarity meets confidence.

This is the frequently asked question (FAQ's) page for Elevate Rope—your go-to guide for product details, shipping info, sizing support, and everything in between.

If you’ve got questions, we’ve got you. Let’s break it down and keep you moving.

🧠 General Questions

What makes Elevate Ropes different from other brands?
Performance meets purpose. Our ropes are designed by real athletes, tested in real workouts, and built to push your movement further—without compromise.

Can beginners use Elevate Ropes?
Absolutely. Whether you’re brand new to jumping or already crushing combos, we’ve got a rope (and a vibe) that fits your level. Check out our beginner-friendly beaded ropes and start strong.

🔁 Product FAQ’s

What’s included with my rope?
Each rope comes fully assembled, ready to jump. You’ll get the handles, rope, and the freedom to move immediately. No extra parts or setup stress.

How do I choose the right rope?
Here’s the shortcut:

💨 Speed Rope = cardio & double unders
🌀 Beaded Rope = rhythm & freestyle
🧱 Weighted Rope = power & conditioning

Still unsure? Scroll down—we’ve got a rope match quiz just for you.

How do I size my rope?
Your rope should be tailored to you. We send most ropes in ideal lengths, but they’re also adjustable. Check the "How to Size" guide under each product or reach out—we’ll help you dial it in.

Can I use these ropes outdoors?
Yes! Our ropes are made to move. The beaded ropes are especially durable for rougher surfaces like concrete or pavement.

🚚 Shipping & Orders

Where do you ship?
Worldwide. We ship Elevate Ropes across the globe. From Amsterdam to Australia, you're covered.

How long does shipping take?
It depends on where you’re jumping from. Most orders ship within 1–2 business days. Full delivery estimates are listed at checkout.

Can I track my order?
Of course. As soon as your rope hits the road, you’ll get a tracking number via email.

What if something’s wrong with my order?
We’ve got you. Just hit us up at [support email] and our team will sort it fast. No drama.

💪 Training & Use FAQ’s

Do you offer workouts or programs?
While this page is all about the frequently asked question (FAQ’s), yes—we offer programs like Elevate25, plus free content on YouTube and social. You bring the rope, we’ll bring the energy.

Can I train on any surface?
You can—but protect your gear. Concrete is fine for beaded ropes, but for longevity, we recommend training on a mat, wood floor, or rubber surface whenever possible.

Do the ropes work for freestyle?
Big time. Our beaded ropes are built for flow, timing, and transitions. They're used by top-level freestylers around the world.

🛠 Technical & Support

My rope feels too long—what do I do?
Adjust it. Most Elevate ropes come with an easy-to-use sizing system. Need help? Visit our "How to Adjust Your Rope" tutorial or reach out to our support crew.

Can I buy replacement parts?
Yes. Extra beads, cables, and handles are all available. Check our Accessories section for what’s in stock.

Still stuck?
Can’t find your answer in this frequently asked question (FAQ’s) list? No stress—hit the button below and talk to a real human. We’re fast. We’re friendly. And we’re here to help.

🔥 Need More Help?

If something’s unclear, we’re one message away.
We built this brand to serve athletes like you—with tools, answers, and energy that move you forward.

👉 Tap the button below to contact support
👉 Or explore our gear guide to find your perfect rope
👉 Because the only thing standing between you and progress… should never be a question

Let’s move.

FREQUENTLY ASKED QUESTIONS

Everything you need to know to start exploring the endless realm of jumping rope, exploring mindsets and astonishing physiques.

We’re excited to have you here, and can’t wait for you to Elevate with us.

⸻⸻⸻⸻

Purchase

Q&A regarding the purchase of a new jump rope

I'm not sure what rope to choose

We completely understand if you’re new to skipping and not quite sure what rope to choose.

Here’s a message from our Founder:

”Every kind of rope has its own benefits and fits a different style of skipping. When you’re just starting out, you’re still in the pursuit of finding your style. Therefore, in order to find your way, I recommend you to go for at least one of each type (MAX,DIGNITY,GRAVITY,ELEVATION).

Having one of each in your start-up arsenal gives you the space to experiment with different types of ropes and brings you the freedom to invent your own way and a the type of rope that matches that newborn style perfectly. ”

Ready to Elevate?

Check out our ATHLETE BUNDLE HERE

Do you have any discounts for Elevaterope.com?

Definitely!

Embark on your journey to a fitter you with our dynamic Back to Fitness campaign.

Reap the benefits of this exhilarating offer and delight in a generous 10% discount on your entire order!

Unleash the power of transformation by simply utilizing the coupon code “Elevate10” during checkout.

Seize this moment to embrace your fitness goals – explore our offerings now and elevate your fitness game!

What's the difference between a beaded and speed rope?

The speed rope max is a licorice rope with a 5MM cord providing you enough feedback to learn new tricks while simultaneously give you the possibility to practice speed, power moves and multiples at ease.

The beaded rope is a rope with 3MM poly cord plus beads which leads to a total thickness of 8MM. The beaded setup gives you more feedback in comparison with a speed rope. This is perfect for beginners, learning new tricks and gives you a better feel of the whereabouts of the rope when it’s traveling around your body. (Great for practicing mic releases!)

Shipping & Returns

Q&A regarding the shipping & returns

What is your return policy?

Return Period

We offer a 90-day return policy.
You have 90 days from the date you receive your item to request a return.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

In the same condition you received it
Unworn or unused
With original tags attached
In the original packaging
Accompanied by the receipt or proof of purchase

Items returned without a prior return request will not be accepted.

How to Start a Return

Visit https://account.elevaterope.com to create a return label.
If your return is accepted, you will receive:

If you have any questions, please contact us at support@elevaterope.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us immediately at support@elevaterope.com so we can evaluate the issue and make it right.

Items That Cannot Be Returned

We cannot accept returns for:

Perishable goods (e.g., food, flowers, plants)
Custom products (e.g., personalized items, special orders)
Personal care goods (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards

If you are unsure whether your item is eligible, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges.
The fastest way to get what you want is to return your original item and place a new order separately once your return is approved.

European Union Customers: 14-Day Right of Withdrawal

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery — for any reason and without justification.

Returned items must still meet these conditions:

Unused, unworn, and in original packaging
Tags attached
Proof of purchase provided

Refund Process

We will notify you once we’ve received and inspected your return.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note: it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@elevaterope.com or call us through +31612593028

What if my rope or handles break?

We live and breath by quality. If your rope snaps within the first 90 days, we will send you a new one. On top of that, you get a LIFETIME guaranteeon all of our handles. No questions asked. That’s how confident we are.

How long does a refund take?

Refunds usually take about 10 business days for them to be fully processed.

How long will it take for the rope to arrive?

Delivery Times

Netherlands

Handling Time: 0–2 business days
Transit Time: 1–3 business days (Monday–Friday)

Benelux

Handling Time: 0–2 business days
Transit Time: 2–4 business days (Monday–Friday)

Rest of Europe

Handling Time: 0–2 business days
Transit Time: 3–7 business days (Monday–Friday)

Rest of World

Handling Time: 0–2 business days
Transit Time: 5–10 business days (Monday–Friday)

Handling Time refers to the time needed to process your order before shipping.

Transit Time refers to the time the carrier needs to deliver your order after dispatch.

Business days exclude weekends and public holidays.

What are the shipping costs?

Shipping Costs

Netherlands

€6.95 shipping fee
Free shipping for orders over €125

Benelux

€9.95 shipping fee
Free shipping for orders over €125

Italy

€9.95 shipping fee
Free shipping for orders over €125

Rest of Europe

€12.95 shipping fee
No free shipping available

USA

$9.95 shipping fee
Free shipping for orders over $125

Canada

CA$14.95 shipping fee
Free shipping for orders over CA$125

Australia

AU$9.95 shipping fee
Free shipping for orders over AU$125

New Zealand

€14.95 shipping fee
Free shipping for orders over €125

Rest of World

€19.95 shipping fee
No free shipping available

Important Notes

Shipping times are estimates and may vary due to location, carrier delays, or customs clearance.
A tracking number will be provided once your order has been dispatched.
Shipping costs are automatically calculated at checkout based on your delivery location and order total.

Jump rope length

Q&A regarding the length & sizing of your jump rope

Are your jump ropes size-able to length?

Absolutely! All our ropes are 10FT (304CM) un less chosen otherwise and are perfectly size-able to length no matter how tall or short you may be. Our ropes come with a complete from A-Z sizing guide which can also be found here – How to perfectly size my jump rope to my length

What's the ideal length for my jump rope?

All of our ropes are perfectly size-able to length.

The reason for that is because there are numerous factors that influence what will be the optimal length jump rope for you including your turning mechanics, where you hold your hands, you workout objective (e.g., speed, double unders, tricks), the length of your arms, and the length of your jump rope handles, to name a few.

But generally speaking, when you’re a beginner you want to put one foot in the middle of your rope and make the handles reach close to the shoulder. For more for experienced jumpers, the top of the handles should reach the armpit (Basic experience), bottom of chest (intermediate experience) or top abdominals (advanced experience) and you should be good.

All of our jump ropes ropes are standard 10FT which would be long enough for any beginner up to 190CM (6 feet, 2.8 in) in length. Taller than that? 11FT would definitely be long enough!

Try and build your own 11FT rope here – Build my 11FT Rope

Ps. Our ropes come with a complete from A-Z sizing guide which can also be found here – How to perfectly size my jump rope to my length

Learning tricks

Q&A regarding tricks mastery & becoming a better jumper

How can I start learning tricks?

We understand that learning new tricks can be a complicated and overwhelming task when you’re just starting to explore the realm of jumping rope.

For that reason we’ve created different resources that all serve different goals, but they all start at one point. Our beginner series.

Click here and follow along with our beginner series videos to start learning tricks and evolve into that superhero jump rope version of you you’re thinking about right now

The elevate family

Q&A regarding joining our Elevate Family

How can I join the Elevate family?

Our family members are handpicked from the jumping community according to skill, and more Importantly a positive engaging attitude.

If you get accepted, you will get added to one of our Instagram Jump rope groups to engage with fellow family members and help us spread positive jump rope vibes across the world.

You aren’t forced to anything and are also able to create your own brand or rep others while being with us. FREEDOM is something we value a lot!

As a bonus If you get in you’ll get a personal link + discount code which your fans can use to purchase a rope or set of ropes through our website. You’ll be able to earn up to 20% in commissions per sale as wel.

You can apply for an account on our main elevate site on: https://elevaterope.com/ambassador/

Or on one of our subdomains here:

au.elevaterope.com/ambassador
in.elevaterope.com/ambassador
uk.elevaterope.com/ambassador
us.elevaterope.com/ambassador
it.elevaterope.com/ambassador
es.elevaterope.com/ambassador

My Elevate family coupon doesn't work

Your coupon only works on the subdomain you registered your affiliate account with. If you’d like for it to work on all of our subdomains, please create accounts there too using the the same username and we’ll accept you at first chance.

FAQs