Privacy Policy

1. Data Controller

The data controller responsible for your personal information is:

We are responsible for ensuring that your personal data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We collect various types of information to provide and improve our services:

2.1 Personal Identification Information

Information that identifies you personally, including:

• Full name
• Email address
• Phone number (including mobile number for SMS)
• Billing address
• Shipping address
• Payment information (processed securely by payment providers)

2.2 Account Information

If you create an account, we collect:

• Username and password (encrypted)
• Account preferences
• Order history
• Saved addresses
• Communication preferences

2.3 Transaction Information

Information related to your purchases:

• Products purchased
• Order dates and amounts
• Payment method (card type, last 4 digits)
• Billing and shipping details
• Order status and tracking information

2.4 Communication Data

Records of your interactions with us:

• Email correspondence
• SMS messages (if opted in)
• Customer support tickets
• Phone call records (when applicable)
• Product reviews and feedback

2.5 Technical and Usage Data

Information about how you use our website:

• IP address and general location (city/country)
• Browser type and version
• Operating system
• Device information (type, model, screen size)
• Pages visited and time spent
• Referring website/source
• Click patterns and navigation paths
• Search queries on our site

2.6 Marketing and Preference Data

• Email subscription preferences
• SMS opt-in status
• Communication frequency preferences
• Product interests and preferences
• Responses to marketing campaigns

3. How We Collect Information

3.1 Information You Provide Directly

We collect information when you:

• Create an account or make a purchase
• Subscribe to our email or SMS marketing
• Contact customer support
• Submit product reviews or feedback
• Participate in surveys or contests
• Apply for a job or partnership

3.2 Information Collected Automatically

We automatically collect information through:

• Cookies: Small files stored on your device that help us recognize you and remember preferences
• Web Beacons: Small graphic images that track email opens and website activity
• Analytics Tools: Services like Google Analytics that track website usage
• Log Files: Server logs that record technical information about your visit

3.3 Information from Third Parties

We may receive information from:

• Payment Processors: Transaction confirmation and fraud detection
• Shipping Carriers: Delivery status and tracking updates
• Marketing Platforms: Engagement metrics and campaign performance
• Social Media: If you interact with our social media pages
• Data Enrichment Services: To improve accuracy of contact information

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Order Processing and Fulfillment

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Handle returns, exchanges, and warranty claims
• Process payments and prevent fraud
• Provide customer support

4.2 Account Management

• Create and manage your account
• Save your preferences and order history
• Authenticate your identity
• Reset passwords and recover accounts

4.3 Marketing and Communications

• Send promotional emails (with your consent)
• Send SMS marketing messages (with your explicit opt-in)
• Provide personalized product recommendations
• Notify you of new products, sales, or special offers
• Send cart abandonment reminders

4.4 Website Improvement and Analytics

• Analyze website usage and performance
• Improve website design and user experience
• Test new features and functionality
• Understand customer preferences and behavior
• Optimize marketing campaigns

4.5 Security and Fraud Prevention

• Detect and prevent fraud or unauthorized activity
• Monitor for security threats
• Verify identity for high-value transactions
• Protect against malicious activity

4.6 Legal Compliance

• Comply with legal obligations (tax, accounting)
• Respond to legal requests and court orders
• Enforce our Terms and Conditions
• Protect our rights and property

5. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

When we rely on legitimate interests, we ensure that these interests do not override your fundamental rights and freedoms.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us recognize you, remember your preferences, and improve your experience.

6.2 Types of Cookies We Use

6.3 Third-Party Cookies

We use third-party services that may set cookies on your device:

• Google Analytics: Website traffic and behavior analysis
• Meta Pixel (Facebook): Ad targeting and performance tracking
• Google Ads: Advertising and remarketing
• Payment Processors: Secure payment processing

6.4 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies
• Accept only essential cookies
• Delete existing cookies
• Receive notifications when cookies are set

Note: Blocking essential cookies may prevent you from using certain features like the shopping cart and checkout.

6.5 Do Not Track Signals

Our website does not currently respond to "Do Not Track" browser signals. You can opt out of tracking through your cookie preferences or by using browser privacy settings.

7. Marketing Communications

7.1 Email Marketing

With your consent, we send promotional emails including:

• New product launches
• Sales and special offers
• Exclusive discounts
• Educational content and training tips
• Cart abandonment reminders

Opt-Out: You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us at support@elevaterope.com.

7.2 SMS/Text Marketing

Explicit Consent Required: We only send SMS messages if you explicitly opt in by providing your mobile number and consent.

Types of SMS Messages:

• Transactional: Order confirmations, shipping updates, delivery notifications (sent regardless of marketing opt-in)
• Promotional: Sales, offers, new products, exclusive deals (requires opt-in)

Message Frequency: Varies by campaign. Typically 2-4 promotional messages per month. Transactional messages sent as needed.

Message & Data Rates: Standard message and data rates may apply based on your mobile carrier plan. We do not charge for messages, but your carrier may.

Opt-Out Options:

• Reply "STOP" to any message to unsubscribe
• Reply "HELP" for assistance
• Contact us at support@elevaterope.com or +31 6 12593028

SMS Data Sharing: We do not sell or share your mobile number with third parties for their marketing purposes. We may use third-party SMS service providers who are contractually obligated to protect your data.

7.3 Personalization

We may personalize marketing messages based on:

• Purchase history
• Browsing behavior
• Product preferences
• Geographic location
• Engagement with previous communications

8. Data Sharing and Disclosure

We do not sell your personal data to third parties. We only share your information in the following circumstances:

8.1 Service Providers

We share data with trusted third-party service providers who help us operate our business:

• Payment Processors: Stripe, PayPal, or other payment gateways (to process transactions securely)
• Shipping Carriers: DHL, PostNL, UPS, FedEx (to deliver your orders)
• Email Service Providers: To send marketing and transactional emails
• SMS Service Providers: To deliver text messages
• Analytics Providers: Google Analytics, Meta (to analyze website performance)
• Customer Support Tools: To provide customer service
• Cloud Hosting: To store data securely

All service providers are contractually obligated to protect your data and use it only for specified purposes.

8.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Law enforcement inquiries
• Protection of our rights or safety
• Prevention of fraud or illegal activity

8.3 Business Transfers

If Elevate Rope is involved in a merger, acquisition, asset sale, or bankruptcy, your personal data may be transferred to the acquiring entity. We will notify you of any such change and provide options to delete your data if desired.

8.4 With Your Consent

We may share your data with other parties if you provide explicit consent for specific purposes.

8.5 Aggregated or Anonymized Data

We may share aggregated or anonymized data that cannot identify you personally for research, marketing, or business purposes.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States, where our service providers operate.

9.1 Data Protection Measures

When transferring data internationally, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs): EU-approved data transfer agreements
• Adequacy Decisions: Transfers to countries deemed adequate by the EU Commission
• Service Provider Certifications: Working with providers that comply with international data protection standards
• Encryption: Data encrypted during transfer and storage

9.2 Your Rights

Even when data is transferred internationally, you retain all rights under GDPR, including the right to access, correct, and delete your data.

10. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy:

10.1 Data Deletion

After the retention period expires, we securely delete or anonymize your data. You can request early deletion by contacting us, subject to legal obligations to retain certain data.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration.

11.1 Security Measures

• Encryption: All data transmitted via SSL/TLS encryption (HTTPS)
• Secure Storage: Data stored on secure servers with access controls
• Password Protection: Passwords hashed and encrypted
• Regular Security Audits: Ongoing monitoring for vulnerabilities
• Employee Training: Staff trained on data protection practices
• Access Controls: Limited access to personal data on a need-to-know basis
• Payment Security: PCI DSS compliant payment processors

11.2 Your Responsibility

You are responsible for:

• Keeping your password secure and confidential
• Logging out of your account on shared devices
• Notifying us immediately of any unauthorized access

11.3 Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours as required by GDPR.

12. Your Privacy Rights

Under GDPR and other data protection laws, you have the following rights regarding your personal data:

12.1 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: support@elevaterope.com
• Phone: +31 6 12593028
• Mail: Elevate Rope, Daltonstraat 17a, 3316 GD Dordrecht, Netherlands

We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

12.2 Supervisory Authority

If you are located in the EU/EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority:

Netherlands: Autoriteit Persoonsgegevens (Dutch DPA)
Website: autoriteitpersoonsgegevens.nl

13. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at support@elevaterope.com. We will take steps to delete such information promptly.

If we become aware that we have collected personal data from a child under 16 without parental consent, we will delete that information as quickly as possible.

14. Third-Party Services and Links

14.1 Third-Party Websites

Our website may contain links to third-party websites, including:

• Social media platforms (Instagram, Facebook, YouTube)
• Payment processors
• Shipping carrier tracking pages
• Partner websites

We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

14.2 Social Media Integration

If you interact with our social media pages or share content from our website, the social media platform may collect information about you according to their own privacy policies.

14.3 Third-Party Services We Use

We use the following third-party services that may collect or process your data:

• Shopify: E-commerce platform (hosting, checkout)
• Google Analytics: Website analytics
• Meta Pixel: Advertising and analytics
• Stripe/PayPal: Payment processing
• Email Service Provider: Email marketing and transactional emails
• SMS Service Provider: Text message delivery

Each of these services has its own privacy policy governing how they handle your data.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

15.1 Notification of Changes

When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email (if you have provided your email address)
• Display a prominent notice on our website
• For significant changes, we may request your renewed consent

15.2 Your Acceptance

Your continued use of our website and services after changes are posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using our services and contact us to delete your account.

15.3 Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy inquiries within 30 days.