Delivery Times

Netherlands

• Handling Time: 0–2 business days
• Transit Time: 1–3 business days (Monday–Friday)

Benelux

• Handling Time: 0–2 business days
• Transit Time: 2–4 business days (Monday–Friday)

Rest of Europe

• Handling Time: 0–2 business days
• Transit Time: 3–7 business days (Monday–Friday)

Rest of World

• Handling Time: 0–2 business days
• Transit Time: 5–10 business days (Monday–Friday)

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Handling Time refers to the time needed to process your order before shipping.

Transit Time refers to the time the carrier needs to deliver your order after dispatch.

Business days exclude weekends and public holidays.

Shipping Costs

Netherlands

• €6.95 shipping fee
• Free shipping for orders over €125

Benelux

• €9.95 shipping fee
• Free shipping for orders over €125

Italy

• €9.95 shipping fee
• Free shipping for orders over €125

Rest of Europe

• €12.95 shipping fee
• No free shipping available

USA

• $9.95 shipping fee
• Free shipping for orders over $125

Canada

• CA$14.95 shipping fee
• Free shipping for orders over CA$125

Australia

• AU$9.95 shipping fee
• Free shipping for orders over AU$125

New Zealand

• €14.95 shipping fee
• Free shipping for orders over €125

Rest of World

• €19.95 shipping fee
• No free shipping available

Important Notes

• Shipping times are estimates and may vary due to location, carrier delays, or customs clearance.
• A tracking number will be provided once your order has been dispatched.
• Shipping costs are automatically calculated at checkout based on your delivery location and order total.

Return Period

We offer a 90-day return policy.
You have 90 days from the date you receive your item to request a return.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

• In the same condition you received it
• Unworn or unused
• With original tags attached
• In the original packaging
• Accompanied by the receipt or proof of purchase

Items returned without a prior return request will not be accepted.

How to Start a Return

1. Visit https://account.elevaterope.com to create a return label.
2. If your return is accepted, you will receive:

If you have any questions, please contact us at support@elevaterope.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us immediately at support@elevaterope.com so we can evaluate the issue and make it right.

Items That Cannot Be Returned

We cannot accept returns for:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., personalized items, special orders)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you are unsure whether your item is eligible, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges.
The fastest way to get what you want is to return your original item and place a new order separately once your return is approved.

European Union Customers: 14-Day Right of Withdrawal

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery — for any reason and without justification.

Returned items must still meet these conditions:

• Unused, unworn, and in original packaging
• Tags attached
• Proof of purchase provided

Refund Process

• We will notify you once we’ve received and inspected your return.
• If approved, your refund will be processed automatically to your original payment method within 10 business days.
• Please note: it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@elevaterope.com or call us through +31612593028